Become a client, step by step

Become a client, step by step


It’s easy to become a client of ours. The only requirement is that you have the right to personal assistance. If you have not yet applied for personal assistance, we can help you. If you are a client of another assistance provider but wish to switch to A-Assistans we will help you with this. 

Become a client in 4 easy steps

1. Contact us

Enter your details below and we will contact you. You can also call us if you prefer. You can find our contact information on the right hand side of this page. At the time of our initial contact, we will arrange a time for a personal meeting.

2. First meeting

The first meeting takes place at your home or at one of our offices in Hudiksvall or Karlstad. We can even meet at another location of your choice. If you prefer telephone contact, that is another alternative you may choose. This meeting is completely impartial and you are not committing to anything. You can also rest assured that we are obligated to professional confidentiality.

At the meeting you will meet one of our assistance consultants who will explain about A-Assistans, how we work and how we can make your daily routine easier. You get the opportunity to inform us of your needs and your preferences regarding your personal assistance and pose as many questions as you need.

In the event that you do not have a decision from the Social Insurance Agency (Försäkringskassan) or the municipality we will help you from the application to the appeal if you wish. When you have received the decision from the Social Insurance Agency, we will continue the process.

3. Presentation of proposal

When you have received the decision regarding your assistance, we will meet again. At this meeting your assistance consultant will present a budget proposal based on the number of hours you have been granted. After the meeting you would probably have a lot to think about. It’s important that you take your time with this decision. You are welcomed at anytime to contact us with any questions you may have.

4. Cooperation begins

If you decide to become our client, we will take care of all the practical details. Together with you, your assistance consultant is responsible for recruiting your personal assistants. Together, you then formulate a written schedule. We take over the responsibility for your personal assistance from the date you deem appropriate.

As our client we hold regular meetings with you and the individuals involved with your care (assistants, supervisors, family members) to continuously evaluate that everything is working as it should.


Mira Jonsson, CEO

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David Möller, Assistance Consultant Karlstad

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